{
  "incidents": [
    {
      "id": "inc-20260514-081500",
      "severity": "monitoring",
      "title": "Intermittent slow print release (UK1)",
      "started": "2026-05-14T08:15:00Z",
      "resolved": "2026-05-14T09:40:00Z",
      "updates": [
        { "at": "2026-05-14T08:15:00Z", "status": "investigating", "body": "Investigating reports of slow print release at some UK1 sites." },
        { "at": "2026-05-14T08:55:00Z", "status": "identified", "body": "Cause identified — a storage node under heavy load." },
        { "at": "2026-05-14T09:40:00Z", "status": "resolved", "body": "Load rebalanced; release times back to normal." }
      ]
    },
    {
      "id": "inc-20260402-220000",
      "severity": "monitoring",
      "title": "Scheduled maintenance overran",
      "started": "2026-04-02T22:00:00Z",
      "resolved": "2026-04-02T23:30:00Z",
      "updates": [
        { "at": "2026-04-02T22:00:00Z", "status": "investigating", "body": "Maintenance window taking longer than planned." },
        { "at": "2026-04-02T23:30:00Z", "status": "resolved", "body": "Maintenance complete; all services operational." }
      ]
    }
  ]
}